Global IT Outsourcing Management: Key Influence Factors and Strategies

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Prashant Palvia, Joe Rosenthal Excellence Professor and Director of the McDowell Research Center for Global IT Management (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:

Abstract: The key focus of this article is to provide an understanding about the complexities involved in global IT outsourcing and the management initiatives needed for the successful implementation of a global IT outsourcing partnership. Technological advances combined with increased globalization and competitive pressures have forced many firms to consider alternatives that will reduce organizational cost, and at the same time create and/or maintain their competitive advantage in the global market. Increasingly, the phenomenon of global outsourcing is being considered by many firms as a solution to their IT needs and problems. With increasing recognition and confidence in the programming competencies of IT workers in India and other countries, offshore outsourcing has gained increasing acceptance among U.S firms across all industries.

Even though there has been a plethora of studies on domestic outsourcing of information systems, the research on outsourcing outside national borders (global outsourcing) has been scarce. One of the areas which lacks depth in the literature is in how to manage a global outsourcing partnership. Anecdotal evidence points to the fact that even the best outsourcing deals can go sour if not managed properly. In the context of global IT outsourcing, the management of the outsourcing relationship becomes even more complex because of the geographical distance and the difference in the national and organizational cultures of the client and vendor firms. This article identifies the key elements that should be considered while managing an outsourcing relationship with a foreign’ vendor and the role the manager should play in a global outsourcing context.

Additional Information

Journal of Information Technology Cases and Applications
Language: English
Date: 2002
Global IT, IT Outsourcing, Relationship Management, Management Strategies, Influence Factors, Critical Factors

Email this document to