Listening to the Customer: Using Assessment Results to Make a Difference

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Richard J. Moniz, Instructor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: The following feature is adapted from “Listening to the Customer: Using Assessment Results to Make a Difference,” a panel discussion delivered on July 12, 2009, at the American Library Association Annual Conference in Chicago and sponsored by the LLAMA LOMS PELS Committee. The three program participants have written up their remarks to share their practical knowledge with those who could not make it to the session. With sequential changes in voice and a first-person style, the intent of this article is to capture the conference program experience in print. In addition, a list of selected background readings which provide additional context for the topic is included.

Additional Information

Library Leadership & Management, 24(2), 91-99
Language: English
Date: 2010
Libraries, Library Services, Assessment, Instruction, Information Literacy

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