Ed Rehkopf

  • Donor to Hospitality and Tourism Administration
  • Hospitality and Tourism Administration, NCCU

Ed Rehkopf - During a long career in independent hotels, a resort, and private clubs, Ed Rehkopf has faced many challenges and learned a great deal in the process. In every position, he had to overcome limited resources and economies of scale to create organizations and disciplines fostering high levels of service and performance. It is his desire to pass on his knowledge and lessons learned to new generation of hospitality leaders. Fulfilling that goal in recent years, he created a wide range of highly integrated resources covering all areas of private club operations available through a club industry website. While some materials are specific to private clubs, the great majority are just as applicable to other areas of the hospitality and service industries - hotels, resorts, restaurants, to name a few. Ed holds a Master of Professional Studies degree from Cornell University's School of Hospitality Management and earned his Bachelor of Science degree at the U.S. Military Academy at West Point. The following handful of endorsements from hospitality executives testify to the breadth, depth, and quality of his materials. “I can’t thank you enough for the wealth of info on the website! Everything I have seen so far has been valuable, professional, and timely. Thank you – we’ve needed something like this for a long time. I look forward to reading your blog each week! Keep up the fabulous work!” Karen Peterson, Clubhouse Manager, Inglewood Golf Club "I continue to be so very impressed with the rock-solid depth and breadth of expertise Ed brings to the hospitality industry. Frankly, there is not a stone his collection of resources have not turned over in making available very reliable input available to both those in their early career development and for seasoned professionals. I personally am amazed at the vastness of meaningful insights Ed continually provides. I've learned much from Ed – and suggest all hospitality related industry professionals can do the same." Michael Crandal, CNG. AUTHOR: Life's 10-Point Must System “We would like to get 5 more books and workbooks [Leadership on the Line and The Workbook]. Everyone is enjoying the book and now wants the managers under them to get started reading them too.” Renee Frost, HR Manager, Sea Oaks Beach and Tennis Club “I cannot tell you how valuable I have found the [accounting] policies and procedures manual. I was wondering if the Personnel policies manual is also available. We would be very interested in that one, too.” Deborah Brumitt, CPA, Controller, Hermitage Country Club “I just want to express my sincere thanks for these wonderful ideas you are sharing with us. As a general manager I feel ideas like this make all the difference in our services. Reading this was refreshing and an eye opener to look back and try to become more involved with staff and management. Magid D. Assaleh, General Manager, Willow Creek Golf &Country Club “Leadership on the Go – This material is spectacular!” Rob Duckett, General Manager, Mountaintop Golf and Lake Club "Thanks again for sharing the Values on the Go materials. I’m impressed (again!) with your work and we will certainly soon be using the Values of the Go document in conjunction with our continued leadership training." Paul K. Skelton, Certified Club Manager “I just got your book in the mail today. Your book has some powerful and profound examples of leadership which I would like to share with my friends and colleagues on LinkedIn. Kindly give me the green light so I can share your knowledge and wisdom in time.” Daniel K. Ovichegan, MBA, Director of Operations, The Crescent Club at Rosewood Crescent Hotel “I am quite familiar with your site and materials. They provide significant food for thought. Your Service-Based Leadership model is front and center every day. Thanks for keeping the ideas flowing.” Peter Eaton, General Manager, Olympic Hills Golf Club “I have to state – your Club Resources International is the best 'read' in the industry.” Robert D. Pahnke, Certified Club Manager

There are 17 included publications by Ed Rehkopf :

TitleDateViewsBrief Description
100 Plus Tips to Improve Your Club Operation 2010 17787 Introduction: Most of us recognize that our business is not rocket science. The basics of what we do are well-known to any club professional. What makes our jobs so challenging is the sheer volume of things that must be attended to daily in a detail ...
12 Human Resource Best Practices to Improve Your Operations 2021 5 Of all the potential minefields that managers and supervisors must walk through, the requirements of human resource management are by far the most fraught with peril. Based on federal and state law, they are the fantasy dreams of many lawyers hungeri...
12 Leadership Best Practices to Improve Your Operations 2021 6 It has been said that leadership is situational and that there is an optimum style of leadership forevery profession - from politician, to general, to doctor, to professor, to club manager. Theskills and abilities that make a person successful in one...
14 Finance and Accounting Best Practices to Improve Your Operations 2021 6 General managers should always conduct monthly reviews of operating statements withdepartment heads.In order to ensure that the club meets the financial objectives of its annual operating budget, it isimperative that all department heads monitor thei...
Accounting on the Go 2011 14 Introduction: Club operations face a challenging training burden if they are to deliver the high levels of service expected by their members. Yet with tight budgets how can managers meet their training obligations while controlling costs since every ...
Activity Leader Training Manual 2009 8 The purpose of this training manual is: to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to instill in you a strong service ethic toward our members and your fellow workers; to provide you with the tools...
Annual Budgeting Disciplines: An Essential Element of Performance Management 2021 6 Budgeting is the act of establishing a plan for the financial performance of the club for thecoming operating year and broken down into monthly projections for both income andexpenses.The importance of a budget is that it allows the manager with bott...
Bag, Range and Cart Attendant Training 2009 8 The purpose of this training manual is:to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to instill in you a strong service ethic toward our members and your fellow workers; to provide you with the tools ...
Basic Accounting and Financial Management for Club Managers 2021 4 Accounting, when taken in the totality of its purpose, disciplines, and jargon, can seem a bewildering thicket of confusion for the layman. Everything from Generally Accepted Accounting Principles, to debits and credits, to balance sheets seems desig...
Benchmarking Operations: The key to Understanding and Improving Your Club 2021 4 Imagine two professional baseball teams. One team measures every aspect of every player’sperformance – the number of at bats; number of hits, walks, and strikeouts; batting averagesagainst right- and left-handed pitchers; slugging averages; and field...
Beverage Cart Attendant Training Manual 2009 23 The purpose of this training manual is:to train you in the knowledge, skills, and abilities necessary to properly perform your duties; to imbue you with a strong service ethic toward our members and your fellow workers; to provide you with the tools ...
Beyond Oral History The Importance of a Club Operation Plan 2021 15 Establishing Standards:Ultimately, the governing board determines a private club’s standards for quality and service.The problem for board members, though, is that seldom do these individuals have the in-depthknowledge or experience of hospitality op...
Beyond Oral History The Importance of a Club Operation Plan 2021 15 Ultimately, the governing board determines a private club’s standards for quality and service.The problem for board members, though, is that seldom do these individuals have the in-depthknowledge or experience of hospitality operations to do this eff...
Catering Server Training Manual 2009 14 The Catering Manager is responsible for properly and completely training you for your position.It is your responsibility: to diligently apply yourself to mastering the material presented in this manual, and; to notify the Catering Manager of any diff...
Comprehensive Club Training Meeting the Promise of Quality and Service 2021 5 Comprehensive Club TrainingWhy is training so important in private clubs? The answers to this question are simple andcommonsensical:? Clubs are detail-intensive – there is much for managers and employees to learn, know,and do.? Service is people-inte...
Continual Process Improvement: An Essential Discipline of Successful Clubs 2021 4 We do not live in a static world and our ability to continually evolve our business, products, andservices to exceed the expectations of our members is critical to our success.Given the many details associated with managing a quality private club, it...
Controlling Payroll Cost Critical Disciplines for Club Profitability 2021 7 Controlling Payroll Cost - Critical Disciplines for Club ProfitabilityLabor Costs in Private ClubsClubs operate from early morning to late at night. For the convenience, safety, and security ofmembers, clubs are staffed day and night throughout the w...