World at work: Hotel cleaners

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Yorghos Apostolopoulos, Associate Professor (Creator)
Yu-Chin "Jerrie" Hsieh, Associate Professor (Creator)
Sevil Sonmez, Professor and Department Head (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: With tourism and hospitality representing the largest economic sector in the world1 and over 4.8 million rooms in accommodation establishments in the U.S. alone2, hotel cleaners comprise a significant occupational segment. Regardless of geographic variation, hotel cleaners are predominantly women, immigrants, and minorities working under adverse conditions such as long hours, ergonomic strain, chemical exposure, poor pay, low job control, job insecurity, and a wide array of other physical and mental health risks.3-5 Such exposure has produced disproportionately high health disparities among service occupations, including repetitive strain injury, musculoskeletal disorders, allergies, and psychological distress; hotel cleaners are both highly underserved and understudied as an occupational segment.6-8 In this paper, we will provide an overview of the plethora of work hazards encountered by hotel cleaners and propose effective measures to reduce these hazards in order to improve hotel cleaners’ occupational safety and health.

Additional Information

Language: English
Date: 2013
tourism industry, hospitality management, hotel custodial staff, immigrants, minorities, working conditions, occupational hazards, occupational safety, health

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