Peer-to-peer tutoring: A model for utilizing empathetic listening to build client relationships in the communication center

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Kimberly M. Cuny, Senior Academic Professional (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: The staff of a college-level speaking center or lab has many responsibilities: increasing publicity, making sure things run smoothly, gaining buy-in from faculty across the curriculum, and recruiting new staff. As with any job, there are unwritten responsibilities that may not appear in the job description - namely, building positive relationships with fellow employees. All members of this speaking center or lab community have the option of simply following their original job description. However, going beyond the minimum and building relationships with each other and with clients creates a supporting, comfortable environment where learning is at its peak and all who enter feel appreciated and as if they are making a difference.

Additional Information

International Journal of Listening, (20), 70-75
Language: English
Date: 2006
listening skills, empathetic listening, speaking centers, peer feedback, higher education

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