Coping strategies used by lodging managers to balance work and personal lives.

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Yu-Chin "Jerrie" Hsieh, Associate Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:

Abstract: The hospitality industry offers services to consumers around the clock, every day of the year. Lodging managers, in particular, are required to work long hours in a highly unpredictable and stressful environment. Consequently, a successful career in hotel management leaves little time for outside activities which often leads managers to leave such positions or the industry altogether. The purpose of this study is to explore the coping strategies used by lodging managers who have a successful balance between their work and personal lives. Eight coping strategies are identified by interviewing 15 lodging managers.

Additional Information

Language: English
Date: 2010
work/personal life balance, coping strategies, life balance, role conflict, lodging managers, hospitality management, tourism industry

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