IM'ing overload: Libraryh3lp to the rescue

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Jenny Dale, Information Literacy Coordinator and Associate Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:

Abstract: Purpose: The purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time. Design/methodology/approach: A summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training. Findings: This paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers. Originality/value: This paper is useful for information management professionals who are looking for a low-cost, reliable alternative to current IM software systems.

Additional Information

Library Hi Tech News, 26(1-2), 12-17. doi:10.1108/07419050910966481.
Language: English
Date: 2009
reference services, libraries

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