Exploring the Influence of Workplace Relationships on Work-Related Attitudes and Behaviors in the Hospitality Work Environment

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
James S. Boles, Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: Food servers are an important resource in generating revenue and insuring customer satisfaction in the hospitality industry. Some important issues facing managers in the hospitality industry include role stress and its effects on performance and job satisfaction among tipped food servers. This paper explores how the work environment can influence employee attitudes and outcomes. Findings generally support a diverse collection of previously researched dimensions. This study represents the first such published attempt at validation of the proposed model. Implications for management are discussed in relation to the various relationships that were examined in the model.

Additional Information

International Journal of Hospitality Management 13 (No. 2, 1994), 155-171
Language: English
Date: 1994
work environment, role stress, performance, job, satisfaction, reward, motivation, foodservers

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