Expert Systems in Service Operations

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Vidyaranya B. Gargeya, Professor and Department Head (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:

Abstract: Despite previous work on expert systems in the manufacturing sector very few articles relate to a classification scheme for the application of Expert Systems (ES) in the service operations area. Based on a review of more than 200 abstracts from the ABI/INFORM database, seeks to provide a categorization of ES in the service sector and also to detail future needs in the application of this vital information technology in service operations. Enhances the manager's understanding of ES technology and provides a perspective on how ES have been used in service operations.

Additional Information

Industrial Management & Data Systems
Language: English
Date: 1992
Databases, Expert systems, Information management, Information technology, Service industries

Email this document to