Domestic Violence Service Providers’ Needs and Perceptions of Technology: A Qualitative Study

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Anthony Shong-Yu Chow, Associate Professor (Creator)
Christine E. Murray, Director (Creator)
Jacquelyn W. White, Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: There is growing recognition of the need to better understand the intersections between the work of domestic violence service providers and technology. Professionals who work with clients impacted by domestic violence are increasingly using technologies across different aspects of their work, including communicating with other professionals and seeking information and resources via the Internet. The current study used qualitative data from two sources—individual interviews and two focus groups—to learn about domestic violence service providers’ needs and perceptions related to technology use. The results provide insights about technologies used currently, expected benefits of future technological advances, barriers to using technology, and participants’ self-rated levels of comfort with technology.

Additional Information

Journal of Technology in Human Services
Language: English
Date: 2015
domestic violence, human services, technology, technology readiness

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