Reference Interviews: Getting Things Right

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)
Bryna Coonin (Creator)
Cynthia R. Levine (Creator)
East Carolina University (ECU )
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Abstract: This is an Author's Accepted Manuscript of an Article published in The Reference Librarian 28 December 2012, available online at: h; Few would disagree that successful communication between librarian and patron is critical to success in the reference process. Based on Atul Gawande's book, The Checklist Manifesto, the authors indicate how a well-executed reference interview reflects the structure of a checklist and how the deeper qualities found in a well-constructed checklist can positively influence the outcome of a complicated interaction.

Additional Information

The Reference Librarian; 54:1 p. 73-77
Language: English
Date: 2012
Reference interview

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