Offshoring of High-Value Functions: A Case Study of U.S.-India Trade in Medical Transcription Services

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Nir B. Kshetri, Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: The offshoring industry in the developing world is rapidly moving into a higher gear. It started with relatively low-end works such as back-office support, customer service, and data entry. In recent years, developed-world-based firms are increasingly outsourcing more sophisticated work such as computer coding, insurance underwriting, claims processing, and medical transcription to developing economies (Reich, 2005). An estimate suggested that “high-value” business process outsourcing (BPO), such as accounting, paralegal, medical, research, and banking will reach $50 billion by 2010 (Mehta et al., 2006).

Additional Information

Global Outsourcing and Offshoring : An Integrated Approach to Theory and Corporate Strategy, F. Contractor, V. Kumar, S. Kundu, T. Pedersen (eds.), Cambridge University Press
Language: English
Date: 2010
offshoring, outsourcing, India, medical transcription, business process outsourcing, BPO

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