Measuring Customer Service: Georgia’s Local Government Mystery Shopper Program

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Mark Bradbury Ph.D., Associate Professor, Director of MPA Program (Creator)
Appalachian State University (ASU )
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Abstract: Abstract unavailable

Additional Information

Bradbury, M. D. and Milford, R. L. (2003) Measuring customer service: Georgia’s local government mystery shopper program. State and Local Government Review, 35(3): 206-213. (Fall 2003) Published for Carl Vinson Institute of Government by Sage. (ISSN: 1943-3409) doi:10.1177/0160323X0303500306
Language: English
Date: 2003

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