Keeping an Uphill Edge: Managing Cleaning Behaviors at a Ski Shop

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Timothy D. Ludwig Ph.D, Professor (Creator)
Appalachian State University (ASU )
Web Site:

Abstract: Several behaviors in a ski shop were identified as being deficient using Austin's Performance Diagnostic Checklist (2000) and Daniels and Daniels' PIC/NIC Analysis (2004). During a 4-week baseline, 7 cleaning behaviors were monitored and 5 were subsequently targeted in an intervention package using an ABC design. The intervention included: a task clarification session, a posted behavioral checklist, graphic feedback of the group's performance for the previous week, and daily task-specific feedback. Immediately after the checklist was posted, the frequency of employee cleaning behaviors increased 52%. Cleaning behaviors increased an additional 12% after the implementation of daily task-specific feedback. Results suggest the interventions generalized to the 2 cleaning behaviors not mentioned in the task-clarification session.

Additional Information

Doll, J., Livesey, J., McHaffie, E., & Ludwig, T. D. (2007). Keeping an Uphill Edge: Managing Cleaning Behaviors at a Ski Shop. Journal of Organizational Behavior Management, 27(3), 41-60. doi:10.1300/J075v27n03_04 Version of record published by Taylor & Francis and is available online at: (ISSN: 0160-8061)
Language: English
Date: 2007
cleaning, feedback, task clarification, Performance Diagnostic Checklist

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