A Model and Instrument for Measuring Small Business User Satisfaction with Information Technology

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Prashant Palvia, Joe Rosenthal Excellence Professor and Director of the McDowell Research Center for Global IT Management (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: Measurement of the value of computing in very small businesses has been largely ignored in the MIS literature. This article develops a comprehensive model for examining the satisfaction of small business users with information technology (SBUSIT). It is argued that current models are not applicable as they are targeted primarily towards either the traditional data processing or end-user computing environment. This study develops and statistically validates the SBUSIT model. The validated model and an accompanying instrument are provided. It is noteworthy that many new factors and specific items distinguish the model from current ones.

Additional Information

Publication
Information & Management, Vol 31, pp. 151-163.
Language: English
Date: 1996
Keywords
Computer satisfaction, IT satisfaction, Instrument, Reliability and validity, Small business computing, User satisfaction, Very small businesses