The multistep grievance procedure : a cybernetic feedback loop operating in local education agencies of the North Carolina public education system (K-12)

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Grace Moore Davis (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site:
Charles M. Achilles

Abstract: The purpose of this study was to test hypotheses based on the Reilly (1989) theory of change, a current revival of systems theory, in the public education system. The study described the initiation, settlement, and outcomes of the multistep grievance procedure (GP) according to what changes, if any, occurred in personnel administration as a result of its operation as a cybernetic feedback loop. Information was gathered from a nonprobabilistic sample of 16 teachers and 3 NCAE/NEA UniServ Directors involved in 15 grievance cases in nine nonunionized North Carolina LEAs during 1987-1989 (11 cases settled inside the LEA and 4 appealed outside the LEA). Face-to-face interviews using two structured questionnaires (one for teacher-grievants and one for UniServ Directors) obtained data describing GP operation. Content validity and reliability were improved using field test interviews and clarification of responses during the interviews and follow-up telephone contacts. Eight GP policies adopted by local boards of education were summarized and compared.

Additional Information

Language: English
Date: 1991
Grievance procedures
Public schools $z North Carolina $x Administration
Teacher-administrator relationships
School personnel management

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