Advocating for the Devil: Transforming Conflict in Libraries

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Mary Krautter, Head of Reference & Instructional Services (Creator)
The University of North Carolina at Greensboro (UNCG )
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Abstract: Change invariably brings conflict, often accompanied by the notion that conflict is destructive and negative. William Pettas and Steven L. Gilliland, writing in 1992, comment on the relative lack of literature on conflict management in libraries and the need for library managers to channel conflict to achieve overall organizational objectives. While other more recent works have also addressed conflict in libraries, this theme is still not a common one.

Additional Information

Imagine, Innovate, Inspire: The Proceedings of the ACRL 2013 Conference. (pp.9-15)
Language: English
Date: 2013
Libraries, Conflict, Management, Leadership

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