Evaluating the Performance and Quality of Web Services in Electronic Marketplaces

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Rahul Singh, Associate Professor (Creator)
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: A Web service is a software interface that describes a collection of operations that can be accessed over the network through standardized messaging. Effective performance and quality measures of Web services on Web service electronic marketplaces should include both technical and business aspects and consider Web services as business services delivered through multiple channels. In this research, we integrate technical measures of e-service performance with established measures for evaluating service quality in a business. This integrated view of Web service performance is lacking in extant knowledge and is critically needed to evaluate the overall quality and performance of business environment where information services are delivered through Web services.

Additional Information

Language: English
Date: 2010
web services, web service electronic marketplace, quality of service, multi-channel service, performance evaluations

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