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Theses & Dissertations

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Salam, Al

UNCG

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TitleDateViewsBrief Description
Service convenience, service consumption experience and relational exchange in electronic mediated environment (EME) 2009 5604 There is increasing concern in academic research that conventional knowledge of services management may not adequately inform management in constructing an ITdriven services strategy to succeed in the emerging Electronic Mediated Environment (EME). M...