Iyer, Laksmi


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Web 2.0 technologies for effective knowledge management in organizations: a qualitative analysis 2012 13870 A new generation of Internet-based collaborative tools, commonly known as Web 2.0, has increased in popularity, availability, and power in the last few years (Kane and Fichman, 2009). Web 2.0 is a set of Internet-based applications that harness netwo...