Leading Results: The importance of visibility

UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
Michael Crumpton, Assistant Dean for Administrative Services (Creator)
Institution
The University of North Carolina at Greensboro (UNCG )
Web Site: http://library.uncg.edu/

Abstract: Purpose – The purpose of this paper is to investigate the benefits of being visible in stewardship of an organization and the resources invested. Design/methodology/approach – The paper looks at the concepts of management by walking around and Gemba and how visibility can be used to best advantage in a library. Findings – The paper finds that, in a tough economy especially, staff need supervisors to be visible and support changes that might have occurred, and patrons need to know that administrators are paying attention to how resources are used. A purposeful and meaningful effort by managers to be more visible and accessible can result in greater understanding of details, a better sense of loyalty, and higher levels of morale and patron satisfaction. Originality/value – The paper provides useful information on the importance of visibility within the library working environment.

Additional Information

Publication
The Bottom Line: Managing Library Finances, Vol. 23 Iss: 4, pp.232 – 234. DOI 10.1108/08880451011104090
Language: English
Date: 2010
Keywords
Libraries, Employees, Customers, Communication, Change management, Paper type, Viewpoint