On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program.
- UNCG Author/Contributor (non-UNCG co-authors, if there are any, appear on document)
- Albert N. Link, Professor (Creator)
- Institution
- The University of North Carolina at Greensboro (UNCG )
- Web Site: http://library.uncg.edu/
Abstract: This study estimates the net social value of the Baldrige Performance Excellence Program. It focuses specifically on a survey population of 273 applicants for the Malcolm Baldrige National Quality Award since 2006. Using a counterfactual evaluation method, social benefits have been quantified from the responses of 45 Award applicants to a web-based survey. We estimate the ratio of all measured social benefits to costs to be between 351:1 and 820:1. This finding certainly supports the belief that the Baldrige Program creates considerable value for the US economy.
On the social value of quality: An economic evaluation of the Baldrige Performance Excellence Program.
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Created on 7/16/2013
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Additional Information
- Publication
- Science & Public Policy (spp), 39, 5: 680-689
- Language: English
- Date: 2012
- Keywords
- Baldrige Award, quality, performance excellence, program evaluation, social benefit, economics, US economy