Improving Nurse Responsiveness through Advanced Call Bell Implementation & Hourly Rounding

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)
Kimberly Morgan (Creator)
Institution
East Carolina University (ECU )
Web Site: http://www.ecu.edu/lib/

Abstract: The purpose of this quality improvement project was to determine if patient perceptions of staff responsiveness , as measured by the HCAHPS survey , are impacted by the implementation of an advanced call bell system and competency-based hourly rounding training of Registered Nurses and Unlicensed Assistive Personnel. The use of an advanced call bell system partnered with hourly rounding resulted in universal improvement of the HCAHPS responsiveness scores and overall response times on a surgical oncology and a medical unit. Strengths of this evidence-based quality improvement project include ease of translation to multiple care team members and healthcare environments , as well as ability to tailor competency scenarios to patient-specific populations.

Additional Information

Publication
Other
Language: English
Date: 2019
Keywords
Evidence-based practice (EBP); responsiveness; HCAHPS; call bell; technology; quality improvement; nursing; purposeful rounding
Subjects

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TitleLocation & LinkType of Relationship
Improving Nurse Responsiveness through Advanced Call Bell Implementation & Hourly Roundinghttp://hdl.handle.net/10342/7392The described resource references, cites, or otherwise points to the related resource.