Caritas Certification Program Impact on Human Services Leadership

ECU Author/Contributor (non-ECU co-authors, if there are any, appear on document)

Donna Montana Rhodes (Creator)

Institution

East Carolina University (ECU )

Web Site: http://www.ecu.edu/lib/

Abstract: Health care organizations have a hidden treasure within their acute care settings that can expand the ability to improve the experiences of care by achieving improved team engagement of the second-largest workforce. On average, there is 10 minutes per patient per day that our Environmental (ES) and Food Service (FS) teams spend interacting with our patients and families. Applying Watson's Human Caring Theory and Caritas processes (Watson,2009) beginning at leadership levels in ES increased team engagement and improved patient experience. This hidden team benefited from understanding of caring in a professional framework and integration as a valued member of the care team as a partner in humanizing the care we offer. Addition of Watson Caritas Human Caring questions to the organizations’ team engagement and patient experience surveys provided data that demonstrated increased Caritas Processes adoption on self-rating scores and Caring leadership behaviors in four of five measures and improved team engagement in four of the five Watson Caritas Human Caring questions

Additional Information

Publication

Other

Montana Rhodes, D. (2022).Caritas Certification Program Impact on Human Services Leadership. (DNP Scholarly Project, East Carolina University).

Language: English

Date: 2023

Subjects

Watson Human Caring, Watson Caritas Human Caring questions, team engagement, patient experience, Human Services teams, environmental services, food services

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