The Cost of Participation: Reducing Response Effort to Increase Participation and Quality in Peer-To-Peer Observations

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Michael Keith Boitnott (Creator)
Institution
Appalachian State University (ASU )
Web Site: https://library.appstate.edu/
Advisor
Timothy J. Huelsman

Abstract: Behavior-based safety (BBS) systems have shown to be effective in decreasing injury rates in industry. Typical BBS systems use a peer-to-peer observation via a critical behavior checklist (CBC) to measure the rates of safe and at-risk behavior for observed employees. A key feature of these programs is quality participation. The current study sought to test if using a shorter CBC with a few behaviors (5-8) would increase quality participation in BBS systems. No such increases were observed. Instead, results indicated that many employees did not utilize the new eight-behavior CBC. Interviews with managers on each vessel revealed that implementation methods on each vessel varied considerably. Furthermore, many employees relied on memory, rather than using a CBC. The implications of inconsistent implementation and memory reliance are discussed.

Additional Information

Publication
Thesis
Boitnott, M.K. (2012). The Cost of Participation: Reducing Response Effort to Increase Participation and Quality in Peer-To-Peer Observations. Unpublished master’s thesis. Appalachian State University, Boone, NC.
Language: English
Date: 2012
Keywords
Behavior-based safety, critical behavior checklist, peer-to-peer observation

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