Aligning The Factors Of Skill, Technology And Task To Influence The Continued Use Of Mobile Payment Users In China

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Charlie Chen Ph.D, Professor (Creator)
Appalachian State University (ASU )
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Abstract: User attrition is a prevalent issue in the mobile payment market due to severe competition. Our study examines key factors contributing to the loyalty of mobile payment services, adopting flow and task-technology fit (TTF) theories. Based on the survey with 228 mobile payment users in China, our findings suggest that as the degree of fit among all three dimensions – task, skill and technology - increases, users are more likely to perceive mobile payment useful, to be satisfied, and to continue to use it. These findings provide practical implications for developing effective user retention strategies in the market.

Additional Information

Chen, C., Choi, H., Xiong, J., Tang, Y. (2019). Aligning the Factors of Skill, Technology and Task to Influence the Continued Use of Mobile Payment Users in China. Journal of Information Systems Applied Research, 12(2) pp 18-29. 1946-1836. Publisher version of record available at:
Language: English
Date: 2019
Mobile Payment Service, Task-Technology Fit Theory, Flow Theory, Loyalty, Perceived Usefulness

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