Using Social Media To Enrich Information Systems Field Trip Experiences: Students’ Satisfaction And Continuance Intentions

ASU Author/Contributor (non-ASU co-authors, if there are any, appear on document)
Charlie Chen Ph.D, Professor (Creator)
Appalachian State University (ASU )
Web Site:

Abstract: A well-designed field trip can promote active learning and reinforce classroom materials. Few studies have examined the potential for social media to enhance IS field trip experiences by promoting active and collaborative learning. One major barrier to the exploitation of this potential is the lack of the adoption of social media by students as a learning tool to enhance field trip experiences. Therefore, the first task is to understand how to increase the satisfaction of students in their use of social media to enhance IS field trips. This research sets out to understand the factors that could help increase students’ satisfaction with the use of social media to enhance IS field trips, and thereby their intentions to continue to use social media in future field trips. The results show that to increase user satisfaction, course instructors should ensure that students perceive the social media sites used for enhancing field trip study to be trustworthy, effortless, useful and accepted by their peers. Future research could determine how we can incorporate the use of social media to enhance the field trip learning experience.

Additional Information

Laddawan Kaewkitipong, Charlie C. Chen, Peter Ractham (2016). Using social media to enrich information systems field trip experiences: Students’ satisfaction and continuance intentions, Computers in Human Behavior, Volume 63, 2016, Pages 256-263. Publisher version of record available at:
Language: English
Date: 2016
Social media, Field Trips, Continuance intention, User satisfaction

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